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Karan Chadda

Global digital marketing and communications leader

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January 29, 2015

Poetry by Numbers

We’re constantly reminded of the huge volumes of data being collected by everything from our phones to the cars we drive. What’s often lacking, however, is any understanding of what the data means.

Without any irony, we’re inundated with statistics about the amount of data being created. As with much of the data, these statistics have no practical application.

Proponents seek to impress with size and hope the lack of substance will go unnoticed. The missing piece of the puzzle is context and understanding.

There are many people and companies who can help make sense of data sets through various means. There’s data science, data visualisation, infographics, dashboards and charts produced by insight teams, planners, data journalists, designers and research consultants.

The uniting element behind all of these activities and people is that they seek to unlock the complexity of the data they study and help others understand its meaning.

Data poets

Throughout history and across disparate cultures, one group of people have excelled at taking the complexity of the world around them, distilling it and communicating its essence in such a way that people make an emotional connection with it.

They move people. They do this through a variety of linguistic devices. They deploy rhymes and metaphors, they work with cadence, they play within stanzas and sonnets. They are poets.

The Charge of the Light Brigade by Lord Alfred Tennyson isn’t the only poem or record about the terrible waste of life in a war.

Yet it is the only one I remember with such emotion. I do so because the futility of the action and the bravery of those who took part was captured by Tennyson in a way that is deeply moving.

Were the Charge to be captured by today’s data specialists we would know much more about it, but we would not necessary feel the emotional connection to it that we do. It would be an exercise in analysis, not understanding.

World War I is known for its poetry. Despite the loss of life on an industrial scale, culturally we have an emotional connection to it. World War II, however, has an altogether different aura.

In both wars the sacrifice of those who perished and the scars of those who survived are great, but World War II is a media war, its popular memory captured by cinema.

I draw upon these battlefield examples because such loss of life is difficult to comprehend; the raw numbers of deaths and injuries do not bring to bear the full horror or valour of those involved.

Poetry by Numbers

It is for this reason that I’m launching this project to explore data poetry or, as I call it, poetry by numbers.

The project seeks to distil meaning from data by partnering poets and brands. Throughout 2015 it will commission poets to explore data. Follow our progress on this site where we’ll be publishing original poetry and commentary about how poetry and data combine.

A version of this post appeared here as a guest post on Stephen Waddington’s blog.

Learn more about Poetry by Numbers here.

November 4, 2014

Governments, companies and us

Can we rely on tech firms to champion our rights?

Robert Hannigan, the director of GCHQ, has written a column for the FT. It’s exceptional in itself that a senior figure from the security services has stuck their head above the parapet, however, he’s not just stuck his head out, he’s fired a few shots at Silicon Valley too.

Privacy is one of the defining issues of our time. Barely a day goes without us being reminded about the volume of data about us that is being created and held by companies and governments.

So far, the momentum in the debate has been with the technology firms. They have sought to side with the public, placing themselves as defenders of privacy. Their messages tie-in nicely with the freewheeling, consumer-friendly connotations that we associate with anything that’s internet-related.

Hannigan takes a strong line. He says that, “However much they may dislike it, they [technology firms] have become the command-and-control networks of choice for terrorists and criminals.” He not only says he’s in favour of a debate around privacy but also clearly and firmly takes a position. He attempts to put some momentum behind the arguments of the security services.

This is not the only attempt by Britain’s security apparatus to engage people, Sir John Sawers, head of MI6, featured in a Lunch with the FT column a few weeks back. There is clearly a conscious effort being made to make the case for the security services’ to have access to the data held by technology firms.

It’s not surprising that companies and government agencies are publicly trying to get us to be on their side. However, as corporates and governments intensify their fight over access to data about us, there is a danger that the rights of individuals will get squeezed out.

Companies are placing themselves as the champions of privacy but there have been a number of instances where they have overstepped the mark in data collection and data use. Equally, governments are arguing that they need access to this data to keep us safe, but there are numerous examples of agencies abusing their powers.

There are a number of organisations and media outlets that champion the rights of individuals and the European Union is increasingly becoming a powerful mover in this space too. Yet, in the UK, as we see moves to opt out of pan-European human rights legislation, the concept of human rights seems to be falling out of favour.

Our right to privacy from both governments and companies risks being crushed as these two powerful interests escalate their fight over who gets to know what about us.

April 28, 2014

Why Evolving Influence?

I recently struck out on my own and set up a marketing consultancy called Evolving Influence. This is the thinking behind the name.

Influence is an emotive word. It draws connotations to words like manipulative and scheming. People think of characters like Iago or historical figures like Machiavelli or Rasputin. It’s all very unseemly.

Influence is also a social media buzzword. It’s used too often and with too little thought. People have become slightly cynical towards it, particularly when it comes to the measurement of influence online.

Regardless of this baggage, influence is central to effective marketing. If your marketing is to have any value it must seek to influence people toward a specific outcome. An article might seek to position you as an expert. An email campaign might seek to secure meetings.

Moving above what particular tactics should aim to achieve, marketing should help businesses build relationships; it should start new relationships and make existing relationships stronger. As your business relationships grow, your influence over those with whom you have a relationship grows too. The drivers behind this influence – trust, a good reputation, worthwhile interactions – can be boosted by marketing.

Effective marketing should help companies grow their relationships, increasing their influence and helping them to become stronger businesses.

Growing relationships isn’t a process with an end, nor is it quick or linear. Like evolution, it is a continuous process which requires adaptation as circumstances change.

We help evolve your ability to influence clients, prospects and peers by building brand personalities and implement systems that foster strong relationships.

February 12, 2014

Why it’s worth spending a fiver on promoted tweets

Recently, Twitter opened up its ad platform to everyone, so instead of having to spend a few grand on a campaign you can spend few quid instead. I recently ran a small campaign on Twitter for myself to try out the system and I think it’s something everyone should do. Here are three reasons why:

Metrics, metrics metrics

Run a single ad for the briefest amount of time and you get access to Twitter’s analytics for your account. It shows every tweet, tracks every click, shows how many people followed you and unfollowed you on a particular day. It’s all the analytics you want, delivered from direct from Twitter without having to generate special links or bring in third-party tools.

The system highlights your best performing tweets, it highlights those with the greatest reach and so provides a simple and useful way to identify what’s really cutting through with your audience.

Who follows me?

Within the analytics there’s a useful follower breakdown. It tells you the topics that your followers are most interested in, charts follower growth and shows where your followers are in the world. It also shows that 71 percent of my followers are men and only 29 percent are women. That stat really shocked me. It’s something I hadn’t really expected and something I’m keen to address.

The follower breakdown, particularly the topics analysis, is useful in terms of working out the areas your followers are interested in. Some of these may surprise you. As a result, I’m certainly going to feed out a few tweets on topics I don’t normally cover, because I didn’t think people would be interested in them.

A good first impression

Once you’ve run a paid for campaign, you can run a free campaign forever. It’s caled pinned tweeting. It means that when someone looks at your twitter profile, either on desktop or one of Twitter’s own apps, the first tweet they see will be one you’ve chosen rather than whatever your last tweet was. So no more odd tweets that need to be read in context at the top of your profile’s timeline.

There are lots more useful tools like linking websites, building cards and tracking conversions with tags that have useful benefits, but after you’ve spent your fiver (in theory you could just spend a penny), these three benefits are available for no ongoing cost whatsoever.

December 12, 2013

A lesser known quote

Machiavelli applied to reputation

Everyone sees what you appear to be, few really know what you are, and those few dare not oppose themselves to the opinion of the many.

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